Refund policy.
We want Facet Pro to be a straightforward one-time purchase. This policy explains how to ask for a refund.
Last updated: September 7, 2026
30-day request window
If Facet Pro does not work as expected on your Mac, or you bought the wrong product by mistake, contact us within 30 days of purchase. We will review your request and, when eligible, issue a refund through the original payment provider.
What to include
Email [email protected] with the purchase email address, approximate purchase date, order or receipt information if available, and a short description of the issue. Do not send your license key unless we specifically ask for it.
When a refund may not be available
- Requests made more than 30 days after purchase.
- Purchases obtained through an unauthorized seller or outside the official Facet checkout.
- Abuse, fraud, chargeback misuse, or repeated refund requests.
- Situations where the product works as described after reasonable support has been offered.
Nothing in this policy limits any consumer rights that apply to you under local law.
Payment processing
Facet purchases may be processed by Dodo Payments or another payment provider or merchant of record. That provider may complete the refund and it can take several business days to appear on your statement. Its checkout, payment methods, taxes, and fraud checks may be governed by its own terms.
Contact
This is the refund policy for Facet only. For help with a Facet purchase, email [email protected].